At WoodVanity, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.
1. Return Eligibility
A product may be eligible for return if:
- The product is damaged or defective upon delivery.
- You have received an incorrect product.
- The product is significantly different from the product description.
Return requests must be raised within 7 days of delivery.
Products must be unused and returned in their original packaging, along with all accessories and applicable documentation.
2. Non-Returnable Items
Returns may not be accepted for:
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Products modified or repaired by the customer.
- Products returned without original packaging where packaging is required for safe return.
- Products made or customised specifically according to the customer’s requirements.
3. Damaged or Defective Products
Please inspect your furniture when it is delivered. If you receive a damaged or defective product, contact us within 48 hours of delivery with clear photographs/videos of the product and packaging.
After reviewing the issue, WoodVanity may provide a replacement, repair, or refund, as applicable.
4. Return Process
To request a return, contact us with:
- Order number
- Customer name
- Registered phone number/email
- Reason for return
- Clear photos/videos of the product, if applicable
Our team will review your request and provide further return instructions if the return is approved.
5. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will generally be processed to the original payment method used for the purchase.
The time taken for the refund to appear in your account may depend on your bank or payment service provider.
6. Shipping Charges
If the return is due to a damaged, defective, or incorrect product, WoodVanity may arrange or bear the applicable return shipping cost.
For other approved returns, return shipping charges may be borne by the customer, where applicable.
7. Cancellation
Order cancellation may be requested before the order has been dispatched. Once an order has been dispatched or delivered to the shipping partner, cancellation may not be possible.
For customised or made-to-order furniture, cancellation may not be available once production has started.
8. Contact Us
For returns, refunds, or cancellation requests, please contact us:
WoodVanity
📧 Email: manishkumarjangir532@gmail.com
📞 Phone: 8432283680
📍 Address: 182, Unnamed Road, Ravindra Nath Tagore Sardarshar, Gayatri Nagar, Sardarshahar, Churu, Rajasthan – 331403
Note: Return, replacement, and refund requests are subject to the terms of this policy and applicable laws.